What is your Pre-order Price Guarantee?

The price of a pre-order can sometimes change between the time you purchase a product and the time it is released. We guarantee that if the price of your pre-order is cheaper at the time of release, we will automatically update your order so that you are charged the lower price.

If you find that the price of your pre-order has dropped, there's no need to do anything. We process these daily and you will receive an email notification informing you that your order has qualified for the Pre-order Price Guarantee.

Please note that if you have already paid for your order, a refund will be credited to your Fishpond account.

• Is it safe to give out my credit card details online?
• Why does the same book have a different price?
• Can you send me a tax invoice?
• I used to have my credit card details saved on your website, but now I can't find them. Where are they?
• Do you match the price of a competitor's product?
• Can I email Fishpond My Credit Card details?
• Can I have a discount if I order in bulk?
• I have a voucher code, how do I use it?
• How does your site calculate sales tax?
• Can I use A debit Card?
• What payment methods can I use?
• When will my credit card be charged?
• Do you offer student discounts?